At Ceylon Astrology, we are committed to providing high-quality personalized astrology services. As our services involve individual consultation and the preparation of customized reports, please read our refund and cancellation policy carefully before placing an order.
1. Personalized Services
All astrology reports and consultations are individually prepared based on the personal information provided by the customer. Due to the customized nature of these services, orders cannot generally be cancelled or refunded once work has commenced.
2. Order Cancellation
You may request to cancel your order before an astrologer has started preparing your report.
If the order has not yet been assigned or work has not commenced, we will issue a full refund.
Once preparation has begun, cancellation requests cannot normally be accepted.
3. Refund Eligibility
Refunds may be issued under the following circumstances:
- We are unable to provide the requested service.
- Your order cannot be completed within the promised delivery timeframe due to reasons on our side.
- A duplicate payment has been made.
- A technical or payment error results in an incorrect charge.
Approved refunds will be processed using the original payment method whenever possible.
4. Non-Refundable Situations
Refunds will generally not be provided for:
- Completed astrology reports or consultations.
- Dissatisfaction with interpretations, opinions, or predictions.
- Incorrect birth details or personal information provided by the customer.
- Delays caused by incomplete information or late responses from the customer.
- Changes of mind after work has commenced.
5. Delivery Delays
We aim to deliver most astrology reports within 2–3 business days.
If unforeseen circumstances cause a delay, we will notify you as soon as possible and provide an updated delivery estimate.
If we are unable to complete your order within a reasonable timeframe due to reasons under our control, you may request a refund before the completed report is delivered.
6. Incorrect Information
Customers are responsible for providing accurate:
- Full name
- Date of birth
- Time of birth (if applicable)
- Place of birth
If incorrect information is submitted and a report has already been prepared, a refund cannot be provided. A revised report may be offered at our discretion and may be subject to an additional fee.
7. Duplicate Orders
If you accidentally place the same order more than once, please contact us immediately. Duplicate orders reported before processing begins will be fully refunded.
8. Refund Processing Time
Once a refund has been approved, it will normally be processed within 5–10 business days. The time taken for the funds to appear in your account depends on your payment provider or financial institution.
9. Contact Us
If you have any questions regarding cancellations or refunds, please contact us through the contact information provided on our website. Please include your order number and the reason for your request so we can assist you as quickly as possible.
contact@ceylonastrology.com or +94 76 777 4026 (WhatsApp)
Additional Note
Our goal is to provide every customer with a positive experience. If you encounter any issues with your order, we encourage you to contact us first. We will make every reasonable effort to resolve your concerns promptly and fairly.